System Support Engineer

A very confident and reliable support Engine. Having exposure to a wide range of technologies and able to play a key role in diagnosing hardware and software problems and also ensure that quality solutions meet business objectives.

• Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
• Diagnosis of desktop, application, networking and infrastructure issues
• Experience of supporting a wide and varied client base
• Troubleshooting PC’s, laptops
• Providing 1st/2nd line support to users
• Design and trucking of network cables.
• Respond to enquiries from clients and help them resolve hardware or software problems
• Troubleshooting computer systems related problems, printers and network failures
• Involve in the implementation of Finacle application in various branches of the Banks network.
• Liaising with consultants and vendors in the evaluation and deployment
• Oversee Maintenance and repairs of IT physical facilities and peripherals
• Take ownership and responsibility of queries, issues and problems assigned to
the Desktop Support Engineers
• Coordinates development of preventive maintenance database, including data input, and monitors, audits and maintains the accuracy and integrity of the preventive maintenance
• Generating regular and special preventive maintenance system reports
• Provides technical assistance and training to company staff in the operation, configuration, diagnostics, and troubleshooting of preventive maintenance program
• Directs implementation and procedural modifications to preventive maintenance
Program
• Oversees data input of other District equipment in to the Asset Management
Software.
• Maintains departmental records and documents in accordance with company policy
• Adheres to and enforces all stated company safety policies and procedures
• Maintains accurate record of work performed
• Performs various other related duties as assigned by supervisor

• MSc Software Technology
Robert Gordon University, Aberdeen. June, 2012

• BSc (Hons) Electrical/Electronic Engineering
University of Benin, Nigeria. 1996 – 2001

• West Africa Examination Council
Benin City, 1993

• Microsoft Window Operating System Certification(Vista)- 2008
• Microsoft Window Operating System Certification(XP)- 2008
• Microsoft Certified Technology Specialist(MCTS)-2008
• ITIL Foundation Certification–- 2008
• Finacle implementation Training-- 2007
• Flexcuble Implementation Training--2004
• Trouble Shooting training on Hp printers and desktop--2005
• Trouble Shooting training on Epson DFX,LQ printers--2006
• Network Management Training--2007
• Winco ATM Support Training--2008
• Data and Cabling network design and Implementation/Integration Training--2008
• Satellite services and maintenance Training--2009
• Enhanced Quality of Service delivery Training--2007
• Enhancing Effectiveness of IT Specialist in the Business World Training--2008
• Business Communication Training--2008
• Member Nigeria Society of Engineers--2008