SUPPLY CHAIN ANALYST/BILLING ANALYST/CUSTOMER SERVICE
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Education: 5
Experience: 13 years
Relocation: Yes - Internationally
Career Objective
To work in a dynamic organization where I can assume a challenging & rewarding position in the field of customer service,logistics,sourcing & accounting areas that would broaden my professional skills & contribute to ultimate success of the company.
Professional Experience
Customer Service Representative ¡V Export MEA
GE Water & Process Technologies ME FZE
July 1, 2011 to present
Plot S-20143, PO Box 261939, Jebel Ali Free Zone South,
Dubai, UAE
(04) 810 1700
Responsibilities:
A. Customer relationship management
„X Primary point of contact and interface with the customer for communication
„X Lead regular conference calls with key customers and lead customer business reviews
„X Communicate regular customer order entries and order processing in SAP
B. Order entry management
„X Own assigned customer sales order reference in terms of due date accuracy and general data integrity
„X Monitor open order monthly report to identify order intake and sales opportunities
„X Understand order arrears to assigned customers and drive burndown plan with supply chain
„X Negotiate order priorities with customers and supply chain
„X Expedite customer urgent orders internally to elevate critical issues
C. Reporting
„X Produce, monitor and communicate customer performance metrics internally and externally.
„X Communicate and escalate customer issues to leadership team where appropriate
D. Administration
„X Process orders and requests for quotations received from customers
„X Where required, complete order review, including planning, and enter orders to SAP
„X Investigate and resolve invoice disputes like billing and quantity sold disputes
E. Other responsibilities:
„X Auditing order accuracy and completeness
„X Invoicing, credit and debit notes corrections and adjustments in SAP
„X „X Liasing with the technical, commercial, legal, master-data, distribution or any other department of GE.
„X „X Manage the consignment stock administration
„X Handling Letters of Credit transactions including review, amendments and completion of documents for bank submission
„X Generating reports for open orders, delivery blocked orders and orders under credit blocks via SAP
Sales Support Specialist
GE Water & Process Technologies Arabia Co. Ltd.
December 7, 2007 to June 30, 2011
Accountant
VETCO Saudi Arabia NOV Ltd.
September 13, 2006 to November 30, 2007
Customer Service Representative ¡V Cash and Commercial/Loans and Discounts
Metropolitan Bank & Trust Company
May 7, 2001 to September 12, 2006
Eductation
Masters in Business Administration, Lyceum Northwestern University, March 2006
Bachelor of Science in Accountancy, Saint Louis University, March 2000
Certification
Certified Internal Auditor, Moody International Co. Ltd. for UKAS ISO 9000:2001, October 2008
Civil Service Eligibility, Civil Service Commission of the Philippines, January 2001
Additional Information
Professional Experiences
. 13 years prolific customer fulfillment, customer service, sourcing, logistics and accounting experience.
. Handled customer relationship management, order entry management, billing and adjustments, AR/AP Management logistics and export/import document management
. Assumed Quality Management Representative post for company QMS
. Exposed to daily business processes (quote and RFQ handling, contracts and billing management, export/import documentation and AR/AP accounting)
. Liaised with customers, sales team, and other stakeholders of the company
. Used SAP, Great Plains and MYOB along with their applications
Other Relevant Information
„X Proficient in MS office applications
„X Has strong analytical and problem solving capabilities
„X Has effective communication skills
„X Language Proficient (English and Filipino)
Hot Categories
Chemicals
Batteries
