With over 8 years experience in roles covering a broad spectrum of Personnel management and operations management, customer/client relations, I have d

To use my ability to work in a team environment.

Department: Patient Administration
Mediclinic
Mediclinic Middle East is part of Mediclinic International, one of the top 10 listed private hospital groups in the world with 52 healthcare facilities in Southern Africa, 14 in Switzerland and 10 in the UAE. Their headquarters are in Stellenbosch, South Africa.
Previously EHL Management Services, the company became Mediclinic Middle East when its majority shareholder, Mediclinic International, acquired all remaining shares from its partners Varkey Group and General Electric in October 2012.
Mediclinic Middle East owns and operates some of the most respected healthcare facilities in the region. These include Mediclinic Welcare Hospital, Mediclinic City Hospital, Mediclinic Dubai Mall, Mediclinic Ibn Battuta, Mediclinic Meadows, Mediclinic Arabian Ranches, Mediclinic Mirdif, Mediclinic Al Qusais, Mediclinic Al Sufouh and Mediclinic Beach Road. Mediclinic Middle East operates according to the same brand values as Mediclinic International, namely the ¡¥Science of Care¡¦
Job Description
Client expectations to be met and quality client service principles to be maintained. Ensure admission, reception and billing functions are professionally maintained. Responsible for Patient Welcoming, Registration, billing, admissions and discharges of inpatients. Generation of timely and accurate bills, receipts and refunds. Liasing with switchboard to ensure smooth flow of processes.
Responsibilities:
„« Handle telephone calls and take messages; assist callers with the necessary and accurate information.
„« Provide necessary support to ensure that patient registration process is in order.
„« Checking eligibility of credit customers, checking validity of insurance membership cards, its eligibility and checking credit authorization.
„« Coordinate with doctors, nurses and other support staff for the accurate billing of patients.
„« Collecting and remitting of cash.
„« Collection of deposits and settlements.
„« Generating cash summaries and reports.
„« Perform clerical and medical record management duties.
„« Coordinate booking of appointments to optimize the functions of the clinic
Achievements / Key Deliverables:
„« Established good business relationship with patients.
„« Developed new quality standards for better quality performance and reliability.

QUALIFICATION

ľ Bachelors of Business Administration 2007
ľ Perusing MBA from the Indira Gandhi National open

„« As Customer Care Executive-Inbound-
Apart from my core responsibilities, had an additional responsibility of briefing CCEs¡¦ about new product and process.
Used to design script for situation handing to ensure standardized and uniform information dissemination.
As a Subject Matrix Expert (SME), used to assist new joinees¡¦ in process.

„« As Advance Support Group (ASG)-
o On the basis of my performance was certified for ASG where I used to handle both process Postpaid as well as Prepaid.