IT INFRASTRUCTURE AND NETWORKING

Senior level assignments in IT Systems Management, Helpdesk Management, Client Support, Infrastructure Management with a technology driven organisation of repute

 Facilitating customer service and technical support
 Daily management of service desk workload to ensure smooth functioning.
 Identification of incidents, determining problem source, and routing it to correct channels whenever required.
 Managing tech operations, escalation policies and procedures.
 Advise end-users and tech specialists on appropriate action plans.
 Analyze and identify all technical problems and provide consultation and training to help all user
 Assist users and provide PC, laptop, printer and network break support.
 Analyze IT network systems and ensure compliance to all IT standard practices for job.
 Prepare and maintain all records and files in relation to IT assets, network performance and problems.
 Assist users and communicate all IT policies to users and ensure user compliance.
 Supervise Windows 2003/2008 server environments for outdoor and indoor clients.
 Monitor all medium to standard technical programs and provide technical support for same.
 Ensure optimal level of customer service and resolve all client requests and incidents.
 Creating and Managing domain User.
 Support Domain Server, DHCP Server, Proxy Server & Antivirus Server.
 Vendor management,
 Asset management
 Support SAP End User in different module(MM.SD)

MCA,BCA,A+,MCP