Incident Manager
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Education: 5
Experience: 9 years
Relocation: Yes - Internationally
Career Objective
A Talented, results-driven, high performing, career motivated, senior IT professional with operational and service delivery management, critical Thinking, troubleshooting, problem analysis with resolution,
Professional Experience
A good user support knowledge of ITIL Procedures( Incident Management, Service Request Management, Problem Management, Service transition, Service strategy, Service Operation and Service Design),cross-platform experience in systems/network architecture, installation, implementation, integration, security, and administration in local and remote environments for diverse client industries (Small businesses and telecommunication) with over 8 years of experience in Core IT seeking to become part of an exciting organization that continues to grow and provide extensive opportunities for its people.
Eductation
Masters in Information Technology (MIT), UNILAG
Electronic & Computer Engineering, LASU
Certification
ITIL V3(Information Technology Infrastructure Library)
Microsoft Certified Technology Specialist (MCTS)
Microsoft Certified Technology Specialist : Business Desktop Deployment
Additional Information
Full Deployment of (Windows 2000, 2003 & 2008 Server R2, Windows 2000 Advanced Server, Active Directory, Microsoft Outlook 2003,2007&2010(email creation and configuration) Windows NT 4.0 Workstation, Windows XP professional, Windows 2000 professional, Windows Vista, Windows 7 and Windows 8
Manages and supports incidents and urgent service requests either personally or via the Service Desk, through to successful completion and user satisfaction
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