Customer Services

To associate with an organization having a challenging work front and to achieve the best experience using my knowledge and sharp skills for career progress that will give the opportunity to establish myself.

Position: Customer Services Coordinator
April 2009 up to Present ADNEC (Abu Dhabi National Exhibition Company)

Duties and Responsibilities:
- Ensure queries of all external stakeholders like visitors, exhibitors, organizers are addressed in all areas of service provided by ADNEC customer services
- Liaise with event management and sales departments to understand the requirements of the event and coordinate activities accordingly
- Coordinate with the venue operations department pertaining to any specific services, orders or delivery required by exhibitors
- Coordinate with finance to ensure all invoices and payments are processed in time
- Deal with exhibitors, visitors, planners and organizers to ensure availability of all services as required or to address any issues or concerns during events
- - Maintain an Event summary report along with monthly reports on revenues.
- Maintain database of all customers & visitors being serviced via Business Centre.
- Record details of inquiries, comments, complaints & follow up actions.
- Working hours should be adhered as per the events operations– buildup and actual days accordinly.

Position: Guest Relation officer
April 2007-April 2009 Emirates Palace Hotel Abu Dhabi

Duties and Responsibilities:
-Escorte guests, celebrities, VIPs and delegations
-Conducting Show around trough the palace.
-Collects key information about the customer’s business and/or operation.
-Maintains contact with planners, corporate accounts, incentive buyers and airlines
-through personal sales calls, telephone contacts, entertainments and written communications, to develop relationships across all business departments and positions.
- Attends daily, weekly and monthly briefings to communicate openly and effectively with all team members and other departments by sharing and seeking information, knowledge and updates about accounts
- Process the check-in papers and document
- Hold guest relation group Administrator position.
- Trained to use the OPERA system which is the main software used to manage the booking, reservation and invoicing system.

diploma