Sreekumar G - 6+ Years experince in IT Support, IT Service Management, Oracle EBS Functional Support
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Education: 5
Experience: 7 years
Relocation: Yes - Domestically
Career Objective
ITIL 2011 Foundation Certified Professional aiming for assignments in IT Service Management/ Infrastructure Management/ Oracle eBusiness Suite Functional Support (HRMS, Finance & SCM) with a leading organisation
Professional Experience
Nov’10-Jul’14: FLSmidth India Pvt. Ltd., as IT Specialist & Team Leader
Nov’08–Nov’10 : Maples ESM Technologies, Chennai, India as System Administrator (Key Client: Oracle Financial Service Softwares)
May’08–Oct’08 IHRD- THSS (Institute for Human Resource Management Department undertaken by Govt. of Kerala
Eductation
2012 MBA (Technology Management) from Anna University, Chennai, India
2007 B.Tech. (Electronics & Communications) from Mahatma Gandhi University, Kottayam, India
Certification
ITIL 2011 Foundation
Additional Information
• Goal-oriented professional with over 6 years’ experience in IT Service Management, Infrastructure Management, System Technical Support & Functional Support for Oracle eBusiness Suite
• Last associated with FLSmidth India Pvt. Ltd., as IT Specialist & Team Leader
• Hands-on experience in evaluating client operations, assessing technical needs and designing customised software infrastructure solutions
• Expertise in managing configuration, installation & maintenance of application software & hardware devices with a focus on systems administration including diverse networking set-ups
• Deftly managed multiple projects involving Production Support
• Gathered subject matter expertise in IT Service Management (ITSM) based on ITIL best practices, methods & processes
• Demonstrated skills in managing complex deployment, administration and troubleshooting of complex security configuration
• Possess exceptional communication, planning & problem-solving skills
CORE COMPETENCIES
- System Administration - Oracle eBusiness Suite Functional Support (HRMS, Finance & SCM)
- Change / Release Management - IT Service Management - Infrastructure Management - Incident Management - Technical Support - Customer Relationship Management - Business Continuity Planning - Team Management
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