CV
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Education: 3
Experience: 9 years
Relocation: Yes - Internationally
Career Objective
To work with the leading organization where my potential is fully utilized and where i can grow as a professional
Professional Experience
More than 9 years’ successful experience in customer service and support with recognized strengths in account maintenance, problem-solving and trouble-shooting, sales staff support, and planning/implementing proactive procedures and systems to avoid problems in the first place.
Possess solid computer skills.
Excellent working knowledge in using Microsoft Excel, WordPerfect, Microsoft Word, Diploma in Oracle 8, Introduction to Macromedia Flash, Visual Basic and Java@ease.
Ability to train, motivates, and supervises customer service employees.
A team player, Develop plan and maintain/update accurate inventories.
Eductation
B.Com: Commerce and Accounting
Certification
Received Letter of appreciation from the Government of Punjab for the contribution in the Watan Cards project in Bank Alfalah.
Command in supervising, troubleshooting and handling internal customer’s complaints related to internal project in support with the Government of Pakistan (BISP project).
Attended training sessions offered by the bank related to Customer Service Workshop, Microsoft word, internet safety, Microsoft Outlook, Microsoft Excel audit of general banking and personal grooming.
Fluent in English, French, Urdu, Hindi and Punjabi.
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