Resume-Agnel Rohan Menezes-BA

Prove myself as an asset to the organization by utilizing my innovative thinking and add value in achieving organizations goals. Grow and develop in a role which nurtures the intrinsic value which I posses.

Business Analyst (Oct’10 – Current)
Thomson Reuters India Pvt. Ltd (Bangalore)

Key Responsibilities & Achievements:
•Translate and Document the complex business/customer/exchange requirements into detailed development needs, formal specifications, and data/content language ensuring needs of stakeholders and business are met.
•Communicate with the customers based globally to gather requirement, resulting in introduction of new content/data and also changes to the existing Thomson Reuters content and Product. Part of short term planning sessions with a to improve Thomson Reuters business process (Commodities division)
•Build and maintain superior relationship with Thomson Reuters customers and internal teams.
•Act as consultant to content production/development, business teams and external data sources/Exchanges on Thomson Reuters systems and product features.
•Mentor Six Sigma Projects on business process and ensure change management and communication to the clients in systematic manner for projects with medium and high complexities.
•Ensure change management and communication of the changes to the clients is done in a systematic way for medium and complex projects.
•Proactively identify, recommend, and implements improvements to the process.

Senior Market Analyst/Market Analyst – Commodities & Energy (Jun’07 – Oct ‘10)
Thomson Reuters India Pvt. Ltd (Bangalore)

Key Responsibilities & Achievements:
•Mentoring Market Analysts within the team and training on market and production processes to new joiners.
•Publishing Reuters news and newsletters on Commodity and Energy Markets.
•Updated Pricing Data on various Commodities and Energy OTC/Spot instruments, which are sourced from Journalist, Third-party or directly from exchanges around the world.
•Secondary research to provide additional information on the market instruments and their maintenance.
•Customer service management through query resolution related to various Thomson Reuters Commodities and Energy section by providing quality resolutions in timely manner.
•Acting Team Leader for the period of 8 months.

•Masters in Business Administration(M.B.A)–Manipal University (Specializations in Finance)
•Bachelor in Business Management–Mangalore University

CCBA-Certification of Competency in. Business Analysis From IIBA (International Institute of Business Analysis of Canada)
PMP - Aspring for Project Management practitioner certification. Already done with boot camp, planing to take up exam in March.

KEY SKILLS and STRENGTHS

•Certified Business Analyst from International Institute of business analysts(IIBA) with Certification of Competency in Business Analysis(CCBA®)

•Certified Six Sigma Green Belt from Thomson Reuters.

•Currently pursuing PMP (Project Management Practitioner) Certification from Project Management Institute.

•Specialized skill domain and experience in Business Analysis.

•Focused and hard working with strong leadership and management skills and maximize productivity/efficiency with existing resources.

•Global networking abilities with strong people management skills of influence and collaboration with a demonstrated eye for detail.

•Proven presentation and communication skills

•Diligent and resourceful, customer focused with commercial orientation and expertise in effectively managing performance against ‘Service / Performance Level Agreements’

•Team Player with ability to manage the team productivity and morale in high-pressure situations

•Proficient in MS Excel and other MS Office tools.