Iman A. Fattah CV

28 years of experience,excellent knowledge of HR,Sales, Marketing,Accounting, Yield , Administration,Communication, Telesales, Reservation, E-Commerce, Contracting, Fidelio, Marketing,GR,Complaints Solving.

 Supply Management
 Informing others
 Tracking Budget Expenses
 Delegation
 Managing Processes
 Developing Standards
 Inventory Control
 Reporting Skills
 MS Office
 All accounting analysis and related work
 All Sales, Promotion and Yield work
 Administration & Office Management (Word, Excel & PowerPoint)
 Marketing & Communication support & Telesales
 Central Reservation
 E/Commerce work
 Contracting
 Fidelio Sales & Catering
 Guest Relation
 Maintain policies and procedures
 Planning and organizing accommodation, catering and other hotel services
 Managing budgets and financial plans
 Maintaining statistical and financial records
 Setting and achieving sales and profit targets
 Analyzing sales figures
 Recruiting, training and monitoring staff
 Implement high standards (quality and level of service)
 Planning work schedules for individuals and teams
 Meeting and greeting customers
 Dealing with customer complaints, comments.
 Supervising maintenance, supplies, renovations and furnishings

High Technical Institute of Commerce