Europass Curriculum Vitae Alexandra Norocea

My highest objective is to be part of an organization in which I can succeed while having a positive impact and growth determined by my experience, hard work and devotion. Really looking forward.

08.07.2013 – 30.09.2014
SENIOR SALES COORDINATOR – Dubai, UAE
Responsible for meeting a monthly and annual sales target by responding quickly and efficiently to all incoming sales enquiries or new leads, preparing proposals where necessary, meeting clients, contracting bookings and raising invoices.
Assisting in implementing the sales strategy as set by the Sales Manager and Business Development Manager, and in association with the existing contracted accounts; including strategies for encouraging repeat business and up-selling. As well liaised at all times with all sales team members and worked as a team to reach targets set by the Sales Manager.
Achievements: Overset our year sales target with an increase of almost 10% above basic target set.
Crown Worldwide Group, Relocations Division, Dubai Branch, UAE
01.04.2012 – 07.07.2013
SALES ACCOUNTS MANAGER – Dubai, UAE
Responsible for the management of the sales and relationship with particular customers like Apple, Redbull, Barbican, General Mills. Allocated to manage key accounts that provide part of the business.
Achievements: Launched products and managed Branding Programme for Apple, Mystery Shopping and Store Audit for Redbull and General Mills, Promotions and Sampling for Barbican, etc.
Niche Marketing Management Middle East and North Africa, Dubai HQ Branch, UAE
17.05.2010 – 31.03.2012
CUSTOMER CENTER LEADER – PUBLIC RELATIONS
Through daily contact with customers and maintaining a strong connection with them turned off that I managed to update the company database, handled difficult customer service issues and worked closely with all regional sales managers. We added new customers from various sources on the Internet. I kept a close relationship in the triangle Customer Center-Client-Salesmen. I positioned and made the brand Schmitz Cargobull more recognized than it is, I helped Regional Sales Managers be more effective and together managed to increase the number of products sold.
Achievements: With determination and the help of my colleagues I had contributed to meeting our sales target. In a year we have increased the sales volume, achieving a significant percentage above expectations. Part of my Public Relations duties I was taking part in different profile exhibitions and conferences which eventually helped improve customer relationship and straighten customer loyalty.

2005-2009
Bachelor Degree in Economics and Business Communications
Economics and Business Communications
The Academy of Economic Studies Bucharest
Bachelor in Economics and Business Communications

2008
Participant
Quality and Quantity Research Studies
GfK - Market Research Institute
Research Camp, Custom Marketing Research Training
2008
Volunteer
"Bucharest Whistles Fault" - environmental protection
AIESEC - The World's Largest Student Driven Organization
2007
Help Desk and Support Center Training Diploma
Customer Service Skills
Orange
2004
Cambridge Certificate in Advanced English
High-level qualification in English for demanding academic and professional situations
University of Cambridge, ESOL Examinations
Globally accepted English certificate, unlimited validity
2004
High-School Certificate in Advanced English - professional competences
Professional competences in Advanced English
George Calinescu High-School Constanta, Romania
Nationally accepted English certificate, unlimited validity

2011
Spokesman
Press Release
TIR Magazine & CARGO Magazine, Months: February, March and July 2011
2008
Volunteer
"Bucharest Whistles Fault" - environmental protection
AIESEC - The World's Largest Student Driven Organization