Supervisor - Customer Services worked meticulously to achieve team goals and strive for better performance

To pursue a challenging career, for advancement and growth, enabling me to fully utilize my skills, and contribute to personal and organizational growth.

June 2011 – September 2014, Prestige Holiday Resorts Pvt. Ltd, Goa – India
Supervisor – Customer Services

Prestige Holiday Resorts, Pvt. Ltd. Alias Royal Goan Beach Club Resorts is a private members club who have purchased a timeshare on a long term basis. The club has resorts at prime locations in India, Thailand, Indonesia, Greece, Germany, Australia and England.
Happily assisted club members to plan vacations and help in experiencing quality holidays. Provided club members with better product knowledge and proper use of membership package. Quickly and efficiently resolved member’s grievances during their stay and strived to provide memorable experience.
Responsibilities:

Leading the team and helping to achieve team targets.
Improved customer service by conceiving and implementing new ideas.
Managing large volume of calls, emails and appointments with club members.
Actively involved in training new employees.
Helping team members with queries and provided untimely support.

Achievements:

Praised by superiors for eminent leadership skills as well as ability to successfully and efficiently lead team members.
Awarded Certificate of Excellence for Navigator Of The Month of January, 2014.
Awarded Certificate of Appreciation for Consistent Commitment and Dedication from July, 2011 to September, 2014.

October 2007 – March 2009, Park Hyatt Goa Resort and Spa, Goa - India
Guest Service Officer

Park Hyatt Goa Resort and Spa, is a Five Star property, with a chain of well renowned hotels, all over the world. It is a fast growing organization giving the best exposure to its employees and providing them with an effective job experience.

Responsibilities:

Handling guest complaints effectively and resolving them quickly and efficiently.
Dealing effectively to exceed guest’s expectations of service by maintaining the Hyatt Brand standards.
Cooperating and maintaining Teamwork.
Adjusting to work timings 24/7.

Achievements:

Was recognized as Employee of the Day for the month of July 2008.
Actively participated in group discussions and work related activities maintaining teamwork.
Active in training the team for the Christmas Carol Eve held on December 24th 2008.

Masters in Business Administration M.B.A. Human Resources Management & Customer Relationship Management from National Institute of Business Management (NIBM), Chennai, Tamil Nadu – India.

Bachelor Of Arts B.A. English & Psychology from St. Xavier’s College, Goa University, India.

Diploma in Office Management.

Diploma in International Airlines and Travel Agency Management.

Key Skills
Multi task and meet targets.
Responsible, Sincere and Dedicated with great capacity for hard work.
Excellent written and verbal communication skills.
With time and training, I am confident of executing any job entrusted to me as a keen and quick learner.

College & School Achievements
PRO for NSS ( National Social Service ) for the year 2006 – 2007, Saint Xavier’s College Mapusa, Goa – India.
Received awards for Essay writing, Elocution Competition and Poetry writing.
Outstanding Student in school.

Personal Details
Date of Birth: 21st August, 1986
Languages Known: English, Hindi and Konkani.
Nationality: Indian
Passport No: H2006111
Place of Issue: Panaji, Goa – India
Status: Married

References: Available upon request