ZEESHAN NOOR

Aspire to have a challenging career and be an outstanding contributor to a reputed/Growth oriented organization, where I utilize my experience of Sales and Operations to increase organizational profitability by achieving assigned targets/objectives.

CVP Delivery Team Lead (Sales Operations & Support) - Shell Pakistan Limited. From Jan 2014 till date.

* Managing commercial fleet Pakistan operations team for strong end to end process assurance and Sales Target delivery (Team consists of Business Analyst, CPS & Pricing Analyst). * Supporting Sales Team with time liberation on operational aspects by providing pro-active support through CPS (customer promise specialist) resulting in more sales time for account managers. * Introduced E2E tracking tools to monitor process gaps and improvement. * Delivered 100% pricing accuracy on Cards Network in 2014 by implementing control checks collaborating with Retail Site teams. * Generates financial and Sales reports for better visibility and monitoring. Data enabling sales team to focus on quick wins customers. * 100% compliance on Sales Contract Management and physical records storage. * Provide Support to accounts manager on PFP/RFQ/Tender submissions. * Implemented new Terms&Condition/Data Privacy Policy in liaison with legal team. * Strong collaboration with partners and stakeholder to deliver non-stop sales and enterprise first behaviors. * Focus on people development: yearly training plans to improve CVP Delivery Team technically to improve each member’s performance on identified areas of improvement.

Problem Resolution Analyst – UNITED BANK LTD (April 2005 - March 2011)
* Handle all complaints and queries received at President Secretariat related to Consumer and Commercial Banking products and Branch Banking all over Pakistan. * Rapid initiation of complaint investigation in liaison with concerned units/departments * To achieve Maximum customer satisfaction (internal & external) * To maintain Service Level Standards. * To ensure timely and effective resolution of customer complaints/ queries within stipulated time frame, by monitoring and following up with the concerned department who are responsible to resolve complaints and to close the same on the Complaint Management and Tracking System. * Resolving customer complaints originating from State Bank of Pakistan and Mancom

Bachelor of Engineering (Electronics) Usman Institue of Technology (Hamdard University).