Assistant Manager-Operation

To be part of a reputed organisation and there by add values to the organisation and grow with the Organisation

• 9 years and 7 Months of Experience in Banking Industry- Accounts Payable/Invoice processing, Mortgage Loan Servicing and Asset Management; handled a team of 66 members.
• Experience in Process Improvements, gather information and prepare requirements sheet for the new technical changes for the improvement of the process and to ensure the Compliance.
• Experience in coordinating with Technical team for the implementation of the new system changes, perform testing and validation.
• Experience in process transition; Travelled to Pennsylvania State and Florida State in USA for Process Transition. Currently, holding USA B1 Visa valid till the Year 2023.
• Specialized in Client/Vendor Management, offering fresh insight and a passion for innovation; track record in planning & Management and Quality Control.
• Detail oriented, self-starter with the ability to lead as well as participate effectively in a team environment. Excellent facilitator and trainer, skilled at training and helping team work together for efficiency and productivity.

As Assistant Manager, I supervised a group of 4 Team Leaders and their Team to meet the required daily objectives and managed the Team portfolios to ensure all assets are being managed effectively.

Key Responsibilities
• Identify and research internal process gaps, works with departmental leaders and Technical Team to solve issues and close gaps with timely resolution.
• Identify and research external audit discrepancies and initiates viable actions for a timely resolution.
• Managing the Clients/Vendors diplomatically.
• Analyze and discuss the problem scenarios within the team in an effort to offer alternative solutions prior to elevation of the issue.
• Ensure Timelines are met for all processes and present formal findings to Management as needed.
• Provide senior management with timely reports, documenting observations during process and/or vendor/client reviews and identify trends or opportunities for improvement with recommendations.

MBA-Finance-2004 (Regular Course)
University of Calicut, Kerala.
Passed with First Class.

Bachelor of Commerce (B-Com) – 2001
University of Calicut, Kerala.
Passed with First Class.

10th Standard (CBSE) 1996
Markazul Uloom English School, Kondotty, Kerala.
Passed with First Class.

MS Office Packages

Holding a valid US B1 Visa.