Training Manager with 8 years of Global Experience

To influence personal and professional lives of people through effective learning and development

Training Manager July 2014- till date
Intergold Gems Pvt Ltd (ORRA)

Responsible for managing the learning and developmental curve and Employee Engagement activities of all employees across all areas of
the organisation. Created, designed and delivered statutory, mandatory developmental needs along with managing training requirements
for new and existing staff. Responsible for setting Clear points of evaluation and demonstrated the degree of success achieved for all
learning and development interventions. Handling a team of 35 training co-ordinators on a PAN India basis. Heading Multiple employee
engagements and on- going learning projects.

Line Trainer
Futurz HR, Core Training Sept 2013 – June 2014
Hired to facilitate training and develop training content for their client – Barclaycard. Designed content on soft skills and enhancing verbal
communication. Facilitated associates to get up the learning curve by conducting customised training sessions for each batch and tracking
after performance. Worked with team leaders and quality to track pre and post C-sat surveys by mapping them on graph and formulating
action plan.

Canon India Pvt Ltd
General affairs executive, General Affairs August 2008 – September 2011
Promoted to manage, develop and monitor HR and administration activities for Canon- West. Worked with senior management across PAN
India to identify and create employee development strategies. Conducted training sessions on QEHS and upscaled employees on company
certifications. Co-ordinated performance management and handled OH&S issues. Worked on and ran a wide range of projects and
initiatives designed to make Canon, ‘The Best Companies to Work for in India.’

Vodafone Essar Limited May, 2005- February, 2007
Customer Service Executive
Recruited to provide customer service at the Vodafone store including sale, retention, general inquiry and dispute resolution. Promoted to
back-office executive in Feb 2006 to manage administration, back office, front office cash counter, responding to customer feedback.
Conducted induction training programmes and managed employee welfare programmes. Certified internal quality auditor for Vodafone
Essar (Hutchison).

Durham Business School, England September, 2011- January, 2013.
Masters in Human Resource Management. Graduated with a merit.

Mumbai University (Mithibai College), India July, 2005- June, 2008
Bachelor in Commerce Graduated with a distinction (76%)

Diploma in Polished Diamond Grading from International Gemological Institute May 2015

Certified Public Speaker by Xavier Institute of Communication.

A proven human management and developmental specialist with a wealth of 8+ years of experience in analysing and identifying solutions to
difficult problems under the most demanding conditions. Highest qualification is a reputed masters degree in Human resource management
from Durham Business School,UK. Proven ability to work in high pressure environment with core competencies including talent
development, soft skill training, negotiation, time management, speed, analytical and creative thinking. Experienced in team and
relationship management, multicultural environments and complemented by interpersonal skills and emotional intelligence to engage across
hierarchial, cultural and social boundaries.