Customer Service

Seeking a challenging position in the field of Customer Service where my skills and education are integrated and developed.

Jan 12-Jan13 Total for Petroleum Services Cairo,Egypt
Customer Service
 Placed orders for Total owned stations and delivered sales reports.
 Received and followed up on maintenance orders for Total owned stations.
 Placed "Jobbers" orders and received cheques from the sales representatives.
 Backed up customer service representatives by placing orders and maintenance requests for individually owned stations.
 Backed up customer service professionals in the issuance and registeration of "Tomcards".
 Regularly followed up with station managers and area managers for Total owned stations.
Jan 08-June08 NSGB Bank Cairo,Egypt
Customer Service
 Actively solve customers' complaints.
 Informed clients about different accounts.
 Opened accounts.
 Presented and sold Insurance packages.
 Sold Credit Cards.
 Presented and sold E-Banking products.
 Stated the terms and conditions of loans.
 Finalized the process of issueing loans.
Aug 06-Sept 06 Barclays Bank Cairo,Egypt
Customer Service
 Informed clients about the different types of accounts.
 Opened accounts.
Jan 05-July 05 Call Center Company (C3) Cairo, Egypt
Telemarketer
 Accurately verified information about potential customers in the U.S.
 Contributed to the management of the marketing process by offering reliable information about target customers.

2003-2007 Sadat Academy, Canadian section under the supervision of the University of New Brunswick in Canada Cairo, Egypt
 Major: International Business Adminstration
GPA: 3.8
2003-2007 New Brunswick University Toronto ,Canada
Major: International Business Adminstration
GPA:4.1