IT Manager

Versatile IT Manager with over 14 years of experience. Expert in driving million-Egyptian Pounds projects globally and consistently meeting key program deliverables. Acknowledged for integrity, high professional standards, and “grace under fire.

Delicious Inc.
IT Manager
•Remodel technology leadership for Messaging Services, LAN Services, APN, SDSL Solutions, Desktop Services, Application Development, Wide Area Data and Telecommunication Communication Services for +1000 employees in 92 Outlets.
•Enhance company’s internal communication and data exchange systems by establishing Data Centre from scratch, which resulted in saving EGP 200,000 annually.
•Produce complete audit that may reveal critical issues and personally introduced series of system solutions and protocols.
•Collaborate on management team defining the company’s future CRM strategy, encompassing formal standardized processes.
•Analysed all the requirements, business plan and recommendations to upgrade the system from Comsys to MS AX R3.
FUJITSU
Oracle ERP Senior Consultant
•Presented leadership and proficiency in evaluating existing account generators and rules, and endorsed improvements via “best practices” and R12 functionality for the Sub-Ledger Accounting (SLA) rules.
• Reviewed and produced requirement analysis, process review, fit gap analysis, compatibility recommendations documentation and upgrading services to migrate to Oracle R12.
• Conducted “Mind Mapping” training sessions to groups of 40 in the US and Singapore. Sessions aimed to align increases in efficiency through understanding knowledge management.
Oracle ERP Consultant
•Monitored and reinforced Oracle EBS R11, 12 for Financials and Supply Chain. Utilized SDLC procedures and practices in all activities and deliverables.
•Served as back-up department Supervisor (finance), frequently sought out by employees to handle issues and defuse problem situations.

System Administrator
• Administered, fine-tuned, and improved key business systems including internet, intranets and ERP in an effort to improve customer satisfaction rates and system.
•Performed daily monitoring, maintenance and backup of Windows 2000 domain.
Egyptair Ground Services Company
Head of Operation Support Section
•Oversaw the maintenance and security of technical services and information, as well as ensured adequate training and abilities of IT employees.
•Implemented new software and technologies, develop preventive measures and document issue resolution procedures.

Masters in Using target cost to develop manufacturing budget preparation (on going) -
Sadat Academy, Egypt

High Diploma of Project Evaluation & Feasibility studies - Cairo University
Bachelor of Business Administration / Faculty of Commerce - Cairo University

 Red Had Linux System Amin I & II  Microsoft Certified Solutions Associate ( Office 365)
 MS Certified Systems Administrator for Win SRV 2000 & 2012  Microsoft Project
 MS Certified Professional  Introduction & Fundamental to Unix
 Designing Data base Service & Data Model  Communication Skills
 Install, Configure & Admin MS Windows 2000 server, Professional, Enterprise Edition  Introduction to Treasury Transaction & Investment in stocks
 Implement & Administer MS Windows 2000 Directory Services Infrastructure  PMP – Project Management Professional
 Managing Windows 2000 Network Environment  System Analysis & Design Method
 MS Technical Product Training

SELECTED ACHIEVEMENTS
 Fruitfully formalized extended resolution support centre operations, achieving “fix” rates of 96% outstripping previous benchmark of 73% the established service level agreement standard.
 Exceptionally slashed end-user complaints from 1+ weekly to virtually non-existent levels.
 Assertively saved company over EGP 800,000 in annual costs and increased productivity by deploying new system in resolving issues related to business applications and system support of Business processes.
 Tactfully led trade missions that led to a successful collaborative agreement between Etisalat Mist and Mobinil.
 Key player in conducting “Mind Mapping” trainings sessions to 20+ groups in both Egypt and Saudi Arabia, aiming to increase efficiency via knowledge management.
 Successfully led MS Dynamics AX ERP Project including planning, finance and logistics.
CORE COMPETENCIES

 Service Level Agreements
 Strategic Planning
 Budgeting & Forecasting
 Team Management / Training
 Business Needs Analysis
 Vendor Relationships
 Customer Service Delivery
 Productivity Enhancements
 Risk Assessments