Team Manager

Handles admin tasks such as reports and metrics for the team, Provides Quality assurance and coaching best practice in each agent for their individual metrics,  Creates strategic planning for the whole campaign.

Remotestaff / Think Innovations Inc. (L2T)
H.V Dela Rosa cor. Makati Ave. Makati City PH
May 2014 to August 2015
Team Manager

TGK-Asia Consultancy Services
Kapitolyo Pasig, Philippines
May 2011 up to March 2014
Team Leader


kgb_philippines
Sta. Rosa City, Laguna Philippines
July 2009 to April 2011
Client Support Specialists
 Handles inbound calls to UK Directory Assistance.
 Provide telephone numbers of establishment, landmarks, people and etc.
 Handles restaurant bookings and providing caller’s cinema and train times.
 Awarded as Best Performer for 2 consecutive quarter.
 Promoted as Efficiency Coach before my regularization.

Efficiency Coach
 Conduct side by side coaching to mentor agents for their individual metrics.
 Provides driving directions and escalation calls.
 Handles admin task such as submitting weekly QA.


HSBC Data Processing Philippines
Northgate Cyberzone, AlabangMuntinlupa City, Philippines
November 2007 to May 2009
Process Executive

Laguna Northwestern College
San Antonio, San Pedro Laguna

Bachelor of Secondary Education
2000 to 2006

• President, Education Department
• President, Student Council
• Varsity Men’s Volleyball

Casa del Nino Science High school
Pacita Complex, San Pedro Laguna

Attended and graduated 4th year High school
1996 to 2000

• Class President (1st year to 4th year)
• Varsity Men’s Volleyball (4th year)
• Head, TLE Club
• President, Student Government

Seminars / Trainings / Activities:

Local Youth Development Planning
Gabaldon Hall, San Pedro, Laguna
October 5-8 2005

6th National Youth Parliament
Tagbilaran City, Bohol
October 18-26 2006

UNFPA / NYC Legislative Advocacy Training
Baguio City
April 16-21 2007

Multi-Sectoral Consultation on Reprohealth
University Hotel, University of the Philippines
May 30, 2007

UNFPA / NYC Luzon Wide Localization Advocacy Workshop
Legenda Suites, Subic Olongapo City
June 28, 2007 to July 6 2007

6th NYP-NCYA Mid-year Assessment & Advocacy Workshop
Sitio Lucia, Sta. Maria Bulacan
July 8 - 16 2007

SangguniangKabataan
Chairman
Brgy. San Antonio, San Pedro, Laguna
1999 - 2004

Maria Aurora Heights Youth Organization (MAHYO)
Vice President
2001-2003
President
2003- 2007

Municipality of San Pedro, Laguna
Junior Municipal Mayor
2005-2006

LigangAktibongKabataanAtingSandigan (LAKAS)
President
2005-2007