Liza Yasa CV
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Education: 4
Experience: 13 years
Relocation: Yes - Internationally
Career Objective
Seeking for a Customer Service position
Professional Experience
• More than 13 years experience as a Contact Centre Professional
• Proven expertise in the areas of customer service, sales support and information technology
• A self managed and result-driven person with proven ability to manage simple to complex issues
• Consistently competent, self-motivated, resourceful and innovative individual
• Well organized and an excellent team player with a proven ability to work proactively in a complex environment
Eductation
ADAMSON UNIVERSITY, Philippines
Bachelor of Science in Computer Engineering, March 2002
Certification
none
Additional Information
CAREER ACHIEVEMENTS
• Headed the AHT (Average Handling Time) reduction plan for 2 sites that resulted to 4 minutes improvement of the actual handling time (2015)
• Headed the CSAT Intervention Project for 2 sites and implemented process improvement plans to ensure that service levels are above goals (2009 to 2014)
• Headed the employee engagement activities within operations to create Fun at work environment (2008 to 2010)
• Facilitated the technical/customer service training of the on-boarding call centre agents in the delivery area
• Pioneered the start-up team in one of the branches of our company in Cagayan de Oro, Philippines in 2005
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