Computer Engineer, Customer Service, Supervisor

To be a tangible asset while learning as well as applying my knowledge and experience as well as reinvent myself to best suite the day to day and ever evolving company requirements

4 Homes/Tavola, Sales Associate - February 2014 up to date, Dubai, United Arab Emirates
Responsibilities;
Warmly welcoming customers coming in the store
Identifying customer types and precise decisions on their best service
Providing information to customers to help them select the best products
Processing any kind of payments, refunds and balancing off cash registers Keep up-to-date with promotions plus informing customers about them
Identify customers in need of assistance to finding specific products
Answering customer queries as well as dealing with their complaints
Process in/out store transfers, follow up store damages, and orders
Be involved in stock control and management
Reporting discrepancies and problems to the supervisor
Receiving, merchandising and storing goods delivered to the store
Volunteering to business development like setup of new stores in the region

Cyber Dynamics Uganda,Supervisor Projects Development, May 2011 - November 2013
Duties;
Be aware of the latest trends in the industry
Orient and train by communicating policy clearly to all staff
Assign work, evaluate, appreciate, reward and discuss performance accordingly
Approve time requests and records for time off
Resolve complaints and safeguard employee confidentiality
Ensuring quality control
Ensuring overall security, safety and health of team and work environment
Developing, mentoring and providing career coaching to staff
Involvement in daily activities as to establishing and maintain an effective team
Reporting directly to projects manager as well as through reports and summaries of both work and staff

Select Garments, Sales Executive,Kampala Uganda, September 2008 - April 2011
Responsibilities:
On the front line meeting, greeting and serving customers
Highlighting special offers and promotions to customers
Providing product advice, knowledge and guidance to customers
Identifying customers who need assistance on the shop floor
Processing all acceptable transactions types accurately & efficiently
Informing customers of any collection times or delivery dates
Resolve customer dissatisfactions and complaints
Process in/out store transfers, follow up store damages, and orders
Making sure the store is clean, tidy and safe at all times
Taking delivery of stock from suppliers or warehouse and storing appropriately and store expansion

Bachelor's Degree in Computer Engineering - 4 Years
High School Diploma in Natural Sciences - 2 Years

Dear Recruitment Team,


With regard to the current or future employment opportunities in your respective organisation, I have a solid 4 years customer service experience with two concrete years in the United Arab Emirates dealing with people of different backgrounds.
This has given me the ability to develop my interpersonal skills to the best standards, to deal with any situation which is people related, sharpened my urge to help out people and provide them with maximum satisfaction whilst the top of my professionalism.

Computer Engineering is my profession for which I happened to work as a projects supervisor for a period of two years, working with various Microsoft tools for both projects management and presentation.
The two different kinds of experience have enables me to integrate computing and customer service making it easier to express ideas however simple they may be or technical.

Not only working in a team is another one of my strong skills, communication, urge to learn, effectiveness, excellent analysis skills, problem identification, solving and result oriented are a few among others that keep me in excellent consciousness with my duties.

I look forward to getting in touch for an interview.

Thank you very much.

Humble regards

Sulaiman Sserunkuma