Iam Muhammad Owais Nisar assure you that i will prove myself a best asset for you company and also be available when ever company needs me.
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Education: 5
Experience: 8 years
Relocation: Yes - Internationally
Career Objective
Seeking a challenging assignment that reflect my diversity, knowledge and experience in fast growing technological organization.
Professional Experience
08.2015 – CONT UFONE (PTML) – SERVICE CENTER (CHAKWAL)
In charge service center
Ensure implementation of effective and efficient Customer Relationship Management/ Operations in assigned Service Center/ KIOSK Operations by creating good working relations.
To understand, implement and monitor the CS policies & procedures & performance objectives. Also ensure compliance to company policies.
To observe and coach staff members on customer handling skills based on gaps identified during observation and nurture the team members and develop backup candidates for SC In charge position as succession planning. This encompasses daily. Conduct Product Refreshers/Monthly Team meetings to ensure product knowledge.
To timely escalate and take full ownership for resolution of Service Center/ KIOSK staff and customer issues and providing them feedback where required and ensure staff schedule adherence and availability.
10. 2014 – 08. 2015 UFONE (PTML) – SERVICE CENTER (ISLAMABAD)
Senior Executive
To interact with walk in customers and to contribute towards achieving new sales, complaint handling, service requests, up-selling and cross selling targets, ensuring compliance to Company guidelines.
To perform the role of a Floor Greeter as and when assigned by the service center in charge. As a greeter the resource would be responsible for channelizing the customers to the right service queue, providing information and pitching various offerings of products & Services and performing other activities as per requirement which will be communicated from time to time. (If Time permits)
To ensure proper closing at shift end in terms of monetary & inventory reconciliation, documentation completion.
04. 2012 – 10. 2014 UFONE (PTML) – CALL CENTER
Executive Customer Representative
Meeting calls, talk time, reversal targets.
Build rapport with customers.
Personal qualities and a pragmatic, common-sense attitude.
Monitoring log of Reversal to improve quality, minimize errors hence ensure excellence in performance.
WORK HISTORY WITH OTHER COMPANIES
*ONE CALL BPO (4 months as a CSR)
*ONE CALL BPO (1 year 4 months as a Team Lead)
*H.A.T COMMUNICATION (6 months as a Assistant Manager)
*CONVERGYS SOLUTIONS (1 year as a Manager)
Eductation
02.2014 – 02.2016 PRESTON UNIVERSITY
MBA (Project Management)
• Project Management Fundamentals
• Project Appraisal
• International Management
• Strategic Management
• Management Information Systems
03.2010 – 03.2012 UNIVERSITY OF PUNJAB
B.Com IT
• Financial Accounting
• Advanced Fin. Accounting
01.2009 – 01.2011 RAWALPINDI COLLEGE OF COMMERCE
I.Com
• Principles of Accounting
• Principles of Commerce
• Computer Studies
04.2005 – 04.2007 ARMY PUBLIC SCHOOL & COLLEGE
Matric
• Science
Certification
GW BASIC
MICROSOFT EXCEL
JAVA
Additional Information
• Excellent Customer Handling Skills
• Effective problem-solving attitude & ability to handle the irritate customers
• Ability to manage and develop a team of Customer Services Professionals.
• High in energy, smart worker with well-developed Communication skills. Proficient computer skills.
• Good interpersonal and communication skills.
• Able to work in flexible hours and weekly schedules
• Fast learner
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