CV

Seeking a job that suites my interests and field of study, which is Computer Scince or any related field.

Training & Experience:

1999-2000
• English courses from British council (Grade: A)
2001-2002
• Certificate with excellent Presentation of the assigned English project work.
2003-2004
•One year & 6 month experience in Secretary, and finance Bin Hassan establishments trading group.
2005-2013
•7 years in experience (MOBILY) as a senior sales executive, Back Office supervisor (ACT), and customer complaint.
2013
•Since 16/03/2013 I have worked in Aramco ( contractor ) as Admin Assistant

Training:
•Mobile telecoms and value add service. (Khobar) 2005
•Customer Service & selling Skills. (Khobar) 2005
•Seibel Course. (Khobar) 2005
•Developing effective supervising skills. (Khobar) 2007
•Time and stress management (Khobar) 2008.
•Break through to successful (Khobar) 2008.
•Leadership (Riyadh 2009).
•Effective negation skills (Jeddah 2010).
•Quality Assurance (Jeddah 2011).
•Power point advanced (Dhahran 2014).
•Outlook Intermediate (Dhahran 2014).

Attend:
•Portal, Fraud, and Back Office training.
•Post paid relunch
•GPRS Technology.
•Radeef and Vanity number.
•Queuing system.
Customer complains management.
•M-Pay.
•Dr.SIM (check the status for SIMS).
•MNP.
•Corporate Products & Services.
•MBI Application.
•Retail Billing.
•Policies and Procedures.
•PTT (Push to Talk).
•Commotion Procedures.
•Control (New Products)
•DMS (scanning document)
•3G.
•New Products (Fallah).
•SIMs/Vouchers complain.
•New Retail Staff Incentive (Points System).
•Blackberry and Connect card.
•New Loyalty Program (Neqaty).
•Retentions Program.
•Sales process 2
•Sky III connect card.
•Document management.
•Router
•BMS ( New system)
•Broadband (Wimax)
•VIPs Product.
•Amaken.
•Rahaty.
•I phone training

Skills:
•Very Good spoken and written English
•Excellent knowledge of Microsoft Office and Windows XP
•Excellent Computer skills and Internet browsing.
•Excellent excel skills.
•Excellent Communication skills.

2001-2003
•Computer Science Diploma, The American University in Cairo (Al-hussan Ladies Training Center- Dammam.).
•Subject's studies include: Operation System, Network, System analyses, c++, and visual Basic. (Grade: 4.77 out of 5)

1999-2000
•English courses from British council (Grade: A)
2001-2002
•Certificate with excellent Presentation of the assigned English project work.
2007
•Certificate of sales achievement.
2010
•Certificate of sales achievement

Duties:
•Follow up for the delivery and incomplete documents.
•Handling all the customers complains.
•Weekly follow up with the branch's manager and the supervisor of the target plan.
•Account pending and rejected documentation.
•Updating with the staff about any update in the system and any new promotion
•Checking the daily reports on the transactions.
•Follow up for any pending service.
•Trainer.
•Handling all the Corporate complains and reports.
•Handling all marketing items, materials, and look & feel for the brunch.
•Handling all the HR issues.
•Handling the Q-Matic system.
•Handling the coverage problem in the eastern region.
•Handling all the supervisor tasks.
•Handling all the outlet manager task.
•Weekly reports for traffic violation
•Checking the daily traffic violation
•Follow up for any pending traffic violation
•Monthly Safety Statistic Report.
•Weekly report for incident reports (MVA/ODI/IDI).
•Monthly QSI (Quarterly safety inspection)
•Checking the Fire Drill / Evacuation Drill in calendar.
Personal Profile:
•Able to work under pressure and meet deadlines.
•Able to accept responsibilities and work without supervision.
•Able to adjust to new and challenging situations quickly.
•Good communication skills at all levels.
•Great team member.
•Motivated.
•Always working on improving my self.
•Friendly and respectful.