IT Applicannt

To pursue a supervisory level challenging job and further development of knowledge and communication skills.

•Qatar Rail – August 2015 – Present
IT Help Desk
Responsibilities:
-Provide support for all Information Technology products and services.
-Determines the most effective manner to resolve client's technical issue. Engages in research and in depth troubleshooting to resolve technical issues.
-Records required customer and problem information in the Call Ticket System. Updates tickets with appropriate entries of activities, and closes tickets with resolution entered upon completion of the job.
-Resolves Level 1 Tickets. Escalate complex and/or high priority problems to the appropriate support groups for resolution.
-Building and maintaining good service relation with customers.
-Delivers, sets up, and assists in the configuration of end-user PC desktop hardware, software and peripherals.
-Diagnoses and resolves end-user network or local printer problems.
-Add, remove, or update user account information and reset passwords in active directory.

•Zewail City of Science and Technology - June 2014 till August 2015
Cairo - Egypt
Technical Support Engineer
Responsibilities:
-Providing technical support for all IT equipment (PCs, Laptops, Cisco IP Phones, Network devices).
-Configuration of Cisco Switches VTP and VLans.
-Installing and configuring computer hardware operating systems and applications.
-Monitoring and maintaining computer systems and networks; talking staff or clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues.
-Troubleshooting system and network problems and diagnosing and solving hardware or software faults.
-Setting up new users' accounts and profiles and dealing with password issues.
-Testing and evaluating new equipment, systems and applications.
-Diagnose hardware and software problems and replace defective components.
-Ensure that the network infrastructure is up and running.
-Add, remove, or update user account information and reset passwords.
-Assist with IT tasks related to office moves, build outs and relocation.
Additional Projects:
-Monitoring and support in the implementation of McAfee Web Gateway & Reporter.
•Vodafone - April 2013 till May 2014: VFE Prodsl Support Engineer
Cairo - Egypt
•Vodafone - June 2012 till April 2013 : VFE Internet CC representative
Cairo - Egypt

Bachelor of, Communication, Misr Higher Institute of Engineering and Technology, Egypt, May 2010, Good grade.

Graduation Project : Implementation of smart city using smart solutions of biometrics identifiers (IRIS, Face, Finger, Speech recognition and Motion analysis) besides connecting the whole city with a WiMAX network based on IEEE 802.16e standard using FPGA implementation techniques.
Graduation Project grade: Excellent

Career Training:
M.E.T (August 2009): FPGA Basic programming using VHDL.
Egypt Telecom (August 2007): Planning Landline Stations.
Certificate and Courses:
• CCNA (certification in progress).
• CCNP (certification in progress).
• ITIL Foundation (attendance certificate).
• Microcontroller PIC16F876A.
• FPGA & VHDL.

Language Skills
• Arabic, mother tongue.
• Very good command of written and spoken English.
Computer Skills
• Windows Advanced user.excellent in windows XP, windows 7 and office 2003 & 2007.
Personal Skills:
• Team player with good communication skills.
• Very good research abilities.
• Adaptable, well organized and methodological.
Personal Information
Nationality: Egyptian.
Current Location: Qatar
Military service: Completed.