islam

I have acquired valuable experience in all facets of troubleshooting, installations, and maintenance for various desktop operations, hardware, and software. I possess a unique talent for delivering highly complex technical information into terms

December 2011 –
Present: Lead Deskside IT Engineer (Onshore /Offshore)
British Gas (BG EGYPT)
Cairo, Egypt

Company Industry: Oil and Gas

1- Provide all IT Support needed to resolve problems of all BG Staff departments, executive team, executive visitors and key persons plus the Helpdesk daily operations support.
2- Successful service delivery - SLA achievement and high level of customer satisfaction.
3- Hardware release management and maintaining the inventory managing the resources available.
4. Performs a range of tasks in a variety of contexts, without frequent reference to others.
5- Team management including availability and development and Ensuring working on processes and KPIs reports.
6- Provide Justification on backlogs and Track pending calls and tickets using HP Service Management (HPSM) and Maximo.
7- Provide guidance and information about the technology when needed to less experienced users group members.
8- Assist in delivering projects to expectations (budget, resources and schedule)
9- Manage testing and Fixing of IT infrastructure (software and hardware) solutions using supplied test procedures and diagnostic tools.
10- Third parties management.
11- Backup, Update and Migrates data and user accounts when required.
12- Installing & responsible for IT infrastructure management such as Network Storage, Firewalls , Backup solution, AD management, print services &DHCP scope and System Software.
13- Follow up the paper cycle of procurement to ensure that the good is received and payment is settled throw SAP System.

March 2007 – November 2011 Senior IT Engineer
Egyptian Liquefied Natural Gas (ELNG)
Cairo, Egypt

Company Industry: Oil And Gas

1-Attended an official training by Ministry of Communication (MCIT) on the Enterprise Resource Planning (ERP) software applications based on Oracle 10G.
2- Administrated Microsoft Active Directory, DNS, DHCP, ISA 2006,Wins, WSUS, Forefront and Exchange Mail Servers 2003, 2007 on the operating system(Windows Server 2003, 2008).
3-Administrated the ERP software applications.
4-Troubleshooting system and network firewall problems and diagnosing and solving software faults.

Bachelor's degree of Computer Engineering
arab academy for science and technology

Microsoft MOS Outlook (Microsoft Office specialist)
Microsoft MCP (Windows 7, Configuration)
Microsoft MCTS (Implementing Microsoft Internet Security 2006)
Microsoft MCSA (Microsoft Systems Administrator)
Microsoft MCSE (Microsoft Certified Systems Engineer)
Microsoft MCDBA (Microsoft Database Development and Administration)
Oracle 10G OCA (Oracle Certified Associate )
ITIL Foundation V2011 - IT Service Management (Certificate)
Project Management Principles and Practices
TBOSIET - Tropical Basic Offshore Safety Induction & Emergency Training
FUJITSU : Soft and communication skills