Sales & Marketing / Customer Service Executive

Presently working in one of the leading petrochemical company in Kuwait (PIC)

Petrochemical Industries Company (PIC)
(A Subsidiary of Kuwait Petroleum Company)

Title : Sr. Sales Admin/ Marketing Exec.
May 2010 – Present

Responsibilities:

• Building client relationship by acting as the interface between the customer service teams and the client.
• Maintaining and updating the data and records related to Aromatics Sales and Shipments
• Communicating and coordinating between Customers, Integrated Supply Chain, Credit team and Operations team to efficient manage customer requirements and facilitate smooth execution of sales.
• Nominating vessels to customers and monitoring on issues regarding vessel delays, changing of ports, product contamination on vessel etc.
• Calculating prices for each order and ensuring pricing and payment related activities and monthly closing of aromatics are accurate and on time.
• Responsible for creating sales order in SAP and monitoring the document flow in SAP until the invoice is released.
• Ensuring that all Letter of Credit are opened in a timely manner by customers and co-ordinating with the banks with concerns regarding the letters of credit.
• Creating weekly Aromatics Report for the Management.
• Ensuring and monitoring payment related activities and monthly closing of aromatics accurate & on time.
• An active team player involved in coaching and supporting team members and newly hired in order for systemized functioning of the planned business process.
• Administrative support to Department time to time.
• Active participant and team member in the following six sigma projects
1. Create meeting tracking tools for Aromatics.
2. Improving Paraxylene sales revenue.
3. Reduce Paraxylene demurrage at loading port.
4. Improve quality assurance of Heavy Aromatics.
5. Cost saving of Heavy Aromatics
6. Reduce month end inventory of PX in shipping tank.
7. Improve PX on time shipment to SEA region & reduce logistic cost

Bachelor of Commerce
Osmania University Hyderabad, India

Master Of Business Administration • (Banking/HR)
Sikkim Manipal University, Bangalore, India

CISCO CERTIFIED NETWORK ASSOCIATE

Certified Network Associates (CNE 4.0)

Kuwait Finance House
Direct Investment Department Dec 2000-Nov 2009
Title : Department support in house.

• Provided administrative support to department, official correspondence (Bilingual) maintained department electronic filing system.
• Evaluation of portfolio's (local and GCC) closing details on monthly basis.
• Maintain all incoming investment proposals and keep records as well as all / share certificates/ contractual and legal documents related to subsidiary companies.
• Performed data entry with details of invested companies share market closing summary.
• Provide accurate feedback on future buying trends to the sr. staff.
• Time to time technical support like printers, network to department staff.
• Coordination for launching new Islamic Funds.
• Follow up new task and procedures
• Assist to Accounts Manager

Credit Facility Department
Since August 2006 to Aug. 2007
• Credit facility Unit as coordinator

Pan Arab Consulting Engineers

Title : Admin/ Asst. Network Admin (LAN) June 1994-Nov 2000

• Document controller
• (imaging system), supervision of image
• Document system and Juke Box
• maintenance, Network Maintenance
• (105 users), installation of Clients, day to day backups, Maint. of computers and trouble shooting.