IT Support Engineer

A technical professional with over 7 years’ experience in Systems Administration, Networking Operations, Installation and Commissioning, Technical Support/Troubleshooting & Client Servicing.

• Providing daily level 1 & 2 support for over 100 users windows system in UAE and international branches
• Administrate and maintenance Windows server 2012 Active Directory such as setting new active directory, creating users & group policies and setting up the permissions,
• Knowledge of hyper-V terminals, hyper- v cluster 2012 r2 and V-Spare Application in virtual environment
• Windows Operating system installation, configuration and Migration.
• Windows Outlook user profile configuration & Troubleshooting.
• Knowledge Windows SCCM patch update tool & WSUS
• Installing and Managing windows DHCP, DNS, IIS Service and TCP/IP
• Maintaining the Symantec Endpoint Production Manager – deploying the Antivirus updates and required patches across all the Computers
• Day to day administration, support and monitoring of the Zoho Mail account infrastructure. Managing multi-Site distributed environment
• Troubleshooting Zoho Database problems. Performing restores and backups, Maintain the Company Website and update & Modification.
• Public Folder creation, replication and rights management
• Ticketing software’s: BMC Remedy
• Installing and configuration Access points, Cisco router and switches
• Handling and maintain the Centralized Crux Erp Application PMC Control Inventory Software
• Troubleshooting networking problems for ensuring minimum downtime and maximum availability of network.

• Performing Snapshots, Cloning, Cold Migrations and Hot Migrations
• Creating Templates from VM’s, deploy VM’s from templates and allocate resources
• Creating duplicate Virtual Machine’s using cloning technology (hot & cold).
• Managing and configure the Sonicwall NSA E6500 Network Security, Site to Multi Site IPSec VPN Tunnel and SSL VPN
• Managing the D-link DVX 8000 Series for Home Delivery Call Center.
• Providing high end technical support for 21 Location around the UAE
• Maintaining and monitoring Network Infrastructure, CCTV hikvision Cameras
• Routine Tape Drive backup using Acronis Backup utility.
• Monitoring the LBG network infrastructure with the help of PRTG Network Monitor tool
• Monitoring critical parameters of network elements, servers, databases, applications.
• Identifying and resolving Level 1 issues in network with the help of available tools.

CERTIFICATIONS
Cisco Certified Network Associate (CCNA)
Cisco ID Number : CSCO11485787
ACADEMIC QUALIFICATION
• Bachelor of Information technology 2004 to 2007
T.U.K Arts college, Thanjavour

ADDITIONAL QUALIFICATION
• Computer Hardware/Networking at Porus Computers Thanjavour
• VMware 6.0, MCSE and CCNA at Sans bound network study center at Chennai

CCNA
MCSE
VMARE