IT engineering
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Education: 4
Experience: 6 years
Relocation: Yes - Internationally
Career Objective
IT
Professional Experience
Job title: IT Support Specialist | IT Team Leader
Employer: Accenture
Location: Austin, TX From: Sep 17 - To: Jan 20
Responsibilities include:
• As a 12-month contract with Facebook, I also a 12-month contract with Google and The University of Texas at Austin.
• Provided walk-in onsite IT support III for all kind of Software and Hardware, remote support, computers, printers, mobiles, tablets, etc.
• Managed budget of $150K for all kinds of hardware equipment, items inventory for all the electronic vending machines at both buildings Google and Facebook.
• Managing users at all cloud services support platforms, G Suite, Office 365, AD Azure, WebEx team, Microsoft teams, Smartsheet, Administrator for Exchange, Adobe Creative Cloud, 2fac (Duo, Google auth, Microsoft Auth), etc.
• Performs installation, configuration, maintenance, imaging Microsoft Windows OS, Apple Mac IOS, Chrome OS, and Linux OS.
• Support video conference solutions, such as workplace by Facebook, Google meetings, Zoom, skype, Webex teams Conferencing rooms.
• Managed the Domain Controller, File Server, Print Server, Active directory groups, users and user permissions, etc.
Job title: Pro Support Specialist
Employer: CSAT solutions
Location: Houston TX From: Jan 17 - To: Dec 17
Responsibilities include:
• As a contractor by Atterro Inc with Dell/Apple.
• Refurbish, configure, maintain, troubleshoot, and repair technology equipment such as Dell/Apple laptops, Desktop, Cops laptops.
• Reinstalls operating systems, software programs, drivers, also adjust settings on existing software to fix machine malfunctions.
• Configure, maintain, troubleshoot, and repair technology equipment such as MacBook Pros, MacBook's, MacBook Airs.
Eductation
BA IT engineering
Certification
CCNA
A+
N+
Additional Information
Dear Hiring Manager,
I feel that my skills and experience are a great fit for this position. Please feel free to contact me to arrange an interview. I look forward to learning more about this opportunity.
I look forward to discussing this position and my qualifications with you.
Thank you for your consideration.
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