Call Center Agent

Experienced Call Center Agent in handling customers of Utility industry(Gas &Electricity). Looking for any role in your organization befitting my skills and work experience.

Handled approximately 50-75 inbound calls on a daily basis in a busy fast paced Sales Fulfillment Department in retail industry and also in accounting and insurance industry in a reputed MNC. Dedicated and personable professional with 7+years of experience facilitating outstanding customer experiences to maximize company loyalty and retention.

Bachelor of NURSING (2005 to 2009) MSAJ College, India (Dr MGR University)-Scored 71%

Call center agent responsible for creating Service order for electricity and gas re-connection and disconnection service orders VIA telephone into company database in CRM; provided requested information to customers in a professional and proficient manner in relation to meter reads, transfer requests and invoice information. Worked successfully with co-workers as well as independently.

Offered and provided guidance to customers of ORIGIN, Australia’s largest energy retailer in utility industry
Raised service Order and handled exceptions triggered during setting up of customer’s electricity/ gas account in SAP
Responsible for initiating customer transfers, canceling service and creating new accounts and documentation in SAP CRM
Scheduled appointments for Visual Safety inspection, COC for setting up of electricity and gas customer account
Created Service Order for taking meter read for re-connection, new connection, special read and disconnection requests and informed customers to be available in the premise and restraint of animals if any for safe access to the meter for taking read
Handled all invoice and payment inquiries including high bill and setting up of payment options for the electricity and gas account
Emailed distributors and other retailers in the market inquiring the status of the Service order, move in, move out and transfer requests.