Senior Process Consultant

Result-oriented team and individual player. Willing to train and have tasks towards excellence. Used to fast-paced work environment with solid problem-solving skills. Looking for a more career-motivational position. Open to any field of industry.

1. August 2014 – March 2017
Senior Process Consultant (BPO II) • Tata Consultancy Services
Duties and Responsibilities
• For almost a year since employed, worked with TATA for
Amex Merchant Servicesthrough back-office worksin B2B
transactions.
• Generally helping the merchants to enable their card
terminals whereas, requests are coming from email, fax, or
outbound call.
• Since the account was dissolved, been serving Marsh for
Optus Mobile Insurance through taking inbound calls to
assist customers in lodging their insurance claims as well
as sending emails for some forms and calling customers
back for their approved claims)
• Handled a team for identifying and mitigating fraudulent claims

2. July 2011 – December 2013
Customer Service Representative 2 (Financial Account) • Teletech Customer
Care Management
Duties and Responsibilities (TeleTech)
• Worked for Visa Inc thru assisting its customers: financial
institutions who issue visa cards, visa cardholders, and
merchant’s acquiring banks.
• Generally worked as an associate for Visa’s Global
Customer Assistance Services wherein, the main role was
to aid customers in reporting lost/stolen cards to their
respective financial institutions.
• Was up skilled to different line of businesses with variety
of tasks.
• Handled Macquarie Bank’s (Australian Bank) prepaid debit
cards for Jetstar Airways and Ozforex Travel cards.
• Rendered customer service for Suncorp Bank’s (Australian
Bank) insurance debit card.
• Serviced customers with London Olympics vanilla gift
cards and other gift cards issued by ITD Financial Services
Gibraltar through Incomm.
• Took over supervisor calls from colleagues and
spearheaded admin tasks.

San Jose Community College • San Jose, Malilipot, Albay
• Bachelor of Secondary Education Major in English (2017-2021)

Polytechnic University of the Philippines • Sta. Mesa, Manila
• Bachelor of Science in Entrepreneurial Management (2016-2017)

Mater Salutis College Seminary • Sipi, Daraga, Albay
• Bachelor of Arts in Philosophy (2007-2010)

SUMMARY OF QUALIFICATIONS
• More than seven (7) years of work experience in the BPO industry
• Worked with varied line of businesses such as Financial, Insurance, Medical, Sales, and Technical Accounts
• Knowledge in utilizing tools such as Salesforce, Siebel, Oracle, Kronos, MPRS, etc.
• Proficiency in Microsoft tools such as MS Word, Excel, PowerPoint, etc.
• Able to deliver trainings on language, communication, and soft-skill development.