IT System Analyst/Desktop Support Specialist
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Education: 1
Experience: 5 years
Relocation: Yes - Internationally
Career Objective
IT professional with 5 years career experience in System/Network and supporting functions. Highly adept in systems analysis diagnostics, troubleshooting and conflict resolution. Exhibits excellent organizational and problem-solving skills.
Professional Experience
Completed system tasks such as data backups and restores, Backup schedules, disaster recovery and system security policies;
Implanted and maintained Exchange mail Server Accounts, databases and Backups;
Managed Active directory, user accounts and Group policies auditing;
Administered DHCP Servers, DNS and Deployed WDS, and Setup Anywhere Access (Remote Web Access and VPN) from Windows Server Essential;
Implemented user File sharing and Folder redirections;
Ensured high availability of services such as File server redundancy (DFS), DHCP server redundancy, Domain Controller replication, and DNS Replication;
Designed and implemented Remote Desktop Services and provided Virtual Desktops delivery to end-users (DaaS - Desktop as a Service);
Ensured effective maintenance of systems & servers across the organization in liaison with technical management;
Secured Cisco routers and Switches by configuring SSH and Telnet sessions;
Associated Windows client computers to Linux Domain Controller;
Participated in meetings to discuss the quality of service and the changes the organization had to make;
Successfully managed a damaging workload in responding to telephone calls and e-mails;
Researched technical questions using available information resources.
Eductation
2012-2014: Polytechnic Institute of Cabinda, majored in High School in Information Techology.
Certification
The Young Geniuses' School
Certificate in Advanced English Cabinda, Angola
2012/03 - 2014/10
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COSHH and Working in Confined Spaces
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Fire Warden Training 2023/03/29
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Working at Height Safety Induction
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Additional Information
CompTIA Security+
Cloud Computing
Microsoft Exchange Server
Basic SQL Server Knowledge
VMware Workstation, Hyper-V and Virtual PC
Communication Skills
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