Abu Dhabi Ports Receives ISO 10002Source: www.export-egypt.com 9/24/2016, Location: Middle East |
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Abu Dhabi Ports, the master developer, operator and manager of ports and the Khalifa Industrial Zone in the emirate of Abu Dhabi, is now ISO 10002:2014 certified.
The exclusive ISO certification ensures best global practice in handling complaints related to all services offered by Abu Dhabi Ports. Basem Obaid, Area General Manager, was the representative from the Lloyds Register of Quality Assurance (LRQA) who presented the ISO 10002:2014 certificate to Abu Dhabi Ports’ CEO, Captain Mohamed Juma Al Shamisi, at Abu Dhabi Ports headquarters. The recognition reflects Abu Dhabi Ports’ commitment to customer service, long-term relationships and partnerships among its client base, as well as the community and businesses it serves. In particular, the certification validates Abu Dhabi Ports’ advanced customer feedback management system and long-standing portfolio of customer service initiatives. The scope of the certificate covers all units of Abu Dhabi Ports and its subsidiaries, such as Khalifa Industrial Zone, Abu Dhabi Marine Services (Safeen), and Maqta Gateway, as well as facilities at Musaffah, and Zayed Port. This certification comes as part of Abu Dhabi Ports’ quest to be ISO 9001:2015 certified. The certification endorses the transparent, open-to-feedback approach adopted by Abu Dhabi Ports, with regard to the resolution of customer complaints. Employees at Abu Dhabi Ports are routinely provided with stringent training and resources, and subject to reviews and audits, to guarantee an exceptional customer experience. Speaking about the ISO certification, Captain Mohamed Al Shamisi, CEO of Abu Dhabi Ports, said, "We are here to be an integrated, flexible and fast moving platform for businesses, and to facilitate global trade. To realise this, we are committed to continually ensuring best-in-class customer services, while working to establish regional and global benchmarks for excellence in this field. We have a wide array of customer service initiatives, including customer satisfaction surveys, a customer feedback management system, and a 24-hour customer service hotline. ''Attaining this certification for customer service excellence was a natural progression to boost our operations and fulfil our pledge to always maintain world-class customer services and smooth complaint handling,'' he added. |
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