| Reference | LT12104500 |
| Date | 3/29/2012 |
| Location | Middle East |
| Scope | Provision of consultancy services on customer service system Develop a Customer Service System (CSS) that provides the basis for delivering the key functions of customer service, which are: - - Customer awareness (CA) - Customer relationships (CR) - Customer feedback (CF) The development of a CSS is a complex task that requires an intensive, full time commitment to the following activities: current analysis of CS; identifying competencies and training gaps; development of a training manual; development of training modules; training of DA staff; training of trainers; reviews and modifications to CSS. DA employees do not have the sufficient range of skills and knowledge to deliver in this specialist area and nor can they be committed on a full time basis for an extended period. |
| Bid Bond | QAR 50,000.00 |
| Bond Validity | 150 days |
| Offer Validity | 120 days |
| Documents Price | QAR 200.00 |
