| Reference | NG01022270 |
| Date | 4/20/2017 |
| Location | Africa |
| Scope | The company announces its need for supply of IT Support Services Contract. Scope Of Work • Technical Hardware & Software Support Services (Desktops, Laptops, Servers & Printers) for users in the office, residential areas, Outstation and Off-Shore Support Services. (First & Second Line Support) • Technical Support for Unix/Linux Systems • Provision of combined First line ERP and non-ERP Support • Provision of Second Line SAP Support • Provision of Second Line Business Application (Non-ERP) Support • Provision of Business Application (Non-ERP) Development and Enhancement Services • VIP/Executive Support Services • Provision of IT Consumer Services to cover IT Store management • Asset Management Services • Provision of 1st & 2nd Line Telecommunications Support Services • Collaboration Services • Library and Archive Services • Provision of 1st & 2nd Line Data Communications Support Services • IT Request Management Services • Implement /Monitor/ Report IT Information Security & Policies • Technical Computing Services • Consultancy Services • Project management support services required for various IT Infrastructure Development projects from initial feasibility through concept selection and up to execution phase. • Provision of Digitization Services for Documents and Records • Call-Off/Ad-hoc Services consistent with business requirement • Installation of system (Desktop & peripherals) at desk - New (Imaging) & Replacement (Reimaging) – Standard/High End • Installation of Printers/scanners/Plotters (Frontend /Backend activities) • Replacement of Plotter, Scanner & Printer Supplies (Replacement of toners, fuser /transfer kit etc) includes normal leaning of toner compartments • Software Installation (applications, drivers, device configurations) • Installation /Removal of Network peripheral • Support & Maintenance of datacomms equipment • Movement of PC equipment & peripherals, network peripherals within & across divisions (Standard / High End) • Movement of Printer/Plotter within & across divisions • Maintenance /Support for PC/Peripherals under & out of warranty (Standard/High End) • Maintenance /Support for Plotters, Printers, Scanners under warranty (Heavy Weight) • Configuration of Multiple display screen • Maintenance /Support /Repair of Printers & Plotters • Preventive maintenance for plotters. |
